FAQ
1
Will the prices of 14K solid gold piercing jewelry change frequently?
Due to the uncertainty of gold prices, the prices of our products will also change. However, since we are a professional manufacturer of piercing jewelry, we will strictly control the price fluctuations of our products and provide customers with the most suitable product prices while ensuring product quality.
2
What is the website’s return and exchange policy?
Our website provides a return and exchange policy that complies with consumer rights. If you encounter product quality problems, inappropriate size, etc., and the product is brand new, we provide return and exchange services within 30 days after receiving the goods. We also provide free repair services, and for gemstone repair services, you only need to pay the relevant shipping costs.
3
How to ensure the quality of website products?
Whether it is our 14K gold pierced jewelry or titanium steel piercing jewelry, we have inspection certificates from relevant institutions to prove the quality of our products. You can check our website or contact our customer service to request an inspection certificate.
4
What payment methods do you support?
We usually offer multiple payment methods, including credit card, debit card, PayPal and other electronic payment methods. You can send an inquiry before purchasing, or contact our customer service for more details.
5
Does the website provide customized services?
We are a factory specializing in the production of piercing jewelry and can provide customization services. We can customize piercing jewelry in specific styles, sizes or materials according to customer needs. Customers who need customized services can consult the website customer service or view relevant information on the website.
6
Can the website provide sample service?
We support sample service before formal order. You can buy some samples first, pay the relevant fees, and check the quality of our products after receiving the goods. After ensuring the quality of our products and services, welcome to establish a long-term cooperative relationship with us.
7
How long is the shipping time?
After we receive your order, we will arrange shipment according to your order amount. Normally we ship sample orders within 7 days. We usually use EMS, DHL or UPS for shipping. If it is a larger order, the specific delivery and transportation time needs to be negotiated and confirmed. Please communicate with our customer service for specific details.
8
How is the shipping fee determined?
Our shipping charges will be based on the customer's country, order amount and selected shipping method. If your single order standard of 300 US dollars is reached, we will provide free shipping for you.
9
How to check logistics information?
When your products are shipped, we will send the logistics order number to your email or other contact information so that you can check the logistics information at any time. If you cannot find the logistics information, please wait patiently for a while, or contact our customer service to help you check.
10
How to communicate needs or obtain more information?
We have multiple contact methods on our website, including online chat, email, phone, etc. You can send inquiry about the product you are interested in and communicate your needs with our sale. We also provide online customer service consultation services. You can also contact us directly by email or phone and let our professional sale staff answer your questions.
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